FAQs

Check out our most frequently asked questions here. If you still need help, please contact us.

Studio Shop

  • Sign up for the mailing list here. We send updates about adult class registration to this mailing list.

    Our adult class meet once a week for 8 weeks with open studio time availability. We run 6 sessions a year. Many students repeat their class, so we do have limited openings.

    If you are new to pottery or to our studio, we recommend signing up for an Intro class. If you are hoping to try your hand at the wheel without committing to a 2-month class, we recommend signing up for one of our Friday Night Pottery Delight workshops (a 2-hour semi-private wheel throwing lesson offered every Friday).

  • Check our Workshops page for upcoming workshops. Sign up for our mailing list to be notified when new workshops are posted.

  • You can join a waiting list for any class that is full. If someone changes their mind and a spot becomes available, we will contact you.

    We also recommend joining the mailing list so that you are up to date on openings at the studio.

  • It costs $325 for an 8 week session at the studio. This includes one 25 pound bag of clay, 8 weeks of instruction for 3 hours a week, a shelf at the studio, firing fees in our standard kiln firings, and unlimited access to the studio during open studio hours.

  • We have very limited membership spots at the studio and they are currently filled by existing students. So if you hope to join the studio, please sign up for a class. Adult students get unlimited access to the studio 7 days a week during open studio hours, but learn the important information about how our studio runs from our teachers.

  • Adult clay classes and memberships, kids classes, and February and April Youth Programs: Full refunds can be given if cancellations are made more than 72 hours before the first class of the session starts. No refunds are given for cancellations made within 72 hours of the first class of the session. If you haven’t paid and haven’t let us know you’d like to cancel 72 hours before the first class of the session, you’ll be required to pay for the session because we’ve held a spot for you.

    Private Lessons, Workshops, and Group Parties: No refunds for cancellations made within 72 hours of the start of the workshop or lesson. Full refunds given for cancellations made 72 hours before the start of the class.

    Summer Youth Programs: No refunds for cancellations made within 7 days of the start of the week of the Summer Program you’re registered for. Full refunds given for cancellations made more than 7 days before the start of the week.

  • Our classes, group workshops, and private lessons are all located in our locations in Portland, Maine. All adult and kid clay classes and workshops are located in our studio at 118 Washington Ave in Portland, Maine. Our private lessons are either in our studio or at the supply shop at 220 Anderson Street.

Supply Shop

  • You can pick up orders at our store during store hours. We also offer delivery services via UPS or our own delivery truck. We usually recommend that orders under 350 lbs be sent via UPS. Orders over 350 lbs can be delivered using our delivery trucks that have liftgate capabilities. Our rate is $110 up to 2000lbs worth of materials within a 100 mile radius of either store. Please call for rates if you have an order over 2000lbs or are beyond the 100 mile radius.

  • Unopened or unused items can be returned within 60 days of purchase for a full refund of the purchase price.

  • All sales are final on any product that has been opened or used. Portland Pottery reserves the right to refuse returns that are not defective, faulty or not as pictured.

  • You can cancel your order if it has not been shipped yet. Refunds will be issued if the order was prepaid, in the same manner in which you paid. Or a store credit can be issued if you prefer.

  • Yes you can, as long as we have the item/s in stock. If the order is scheduled for a delivery, we will need 24hrs notice. If the order is a pick up you can add or delete items up to and including to the time of pick up.

  • Yes, we do accept Purchase Orders from schools, art centers, and government agencies. Payment terms are Net 30. You can email, fax or mail them.

    For Portland ME, please use portlandmanager@portlandpottery.com; 207-780-6451, or 220 Anderson St., Portland ME 04101.

    For Braintree MA please use braintree@portlandpottery.com; 781-356-4112, or 87 Messina Dr. Braintree MA 02184

  • Please call or email us your requests for quotes on any products we sell.

  • Yes, we offer kiln installation services. Kiln installation fees start at $110 for installation, this does not include freight or travel fees. Please call for a quote.

  • Please consult with one of our sales representatives. Please also consult with an electrician. Almost all kilns will require an electrician to install a new breaker in your electrical panel and an outlet to plug in your new kiln. Complete our kiln order form that we will send you. We do not stock kilns so the lead times will vary depending on the manufacturer. Kilns ordered not using a Purchase Order will require a $500 deposit.

  • Please be sure to thoroughly inspect your kiln as soon as you receive it. In the event that you discover possible damage well after delivery, Portland Pottery Supply and your kiln manufacturer are no longer liable. Carriers generally only extend a maximum time frame of 36 hours in which to file a claim following delivery of your kiln.